ITEM WITH EDITION NUMBERS: - section updated 03/31/2008
We have provided the ability for customers to choose which edition number they would like on certain in-stock products. There will be no edition listed when there is only one product left or if there is no edition number on the item. The edition numbers will be provided in first come first serve basis. If the edition number choosen is not available, then we will substitute the next highest number.
PRE-ORDER AND BACK ORDER POLICY
Credit Card:
We will not bill for a pre-order or back order until the item(s) are shipping to us and the item can be provided for the order.* We will only bill in such cases, if the customer requests it or a deposit is required (this is on rare occasion). In most cases you will see a charge on your order for a pre-order or a backorder, it will be a hold which is required by you bank or credit card company. It will be removed in up to 7-10 days.
PayPal:
We require a 10% non refundable payment at the time of ordering for any pre-orders or back orders. Once the order is placed you will receive an invoice for 10% of the order cost (does not include shipping). An invoice for the rest of the order will be sent when the product(s) arrive and the order will not ship until the invoice is paid in full. Failure to pay the 10% fee will result in immediate cancellation of your order. (this does not apply to orders before 09/26/2006).
CANCELLATIONS:
Customers will be permitted to cancel their orders up until the product(s) have been allocated. Affective March 30, 2005 we will be charging a 5% restocking fee for all cancelled orders (this fee is to cover all expenses, including fees charged to us when orders are placed). This fee can be waved at the discretion of Dark Shadow Collectibles Inc (this fee does not apply to orders made previous to the effective date).
SHIPPING:
We will combine items for shipping at every opportunity. All items that are in-stock will ship within 24-48hrs and pre-order/back orders will ship as soon as they become available. Please contact us if you would like us to hold an item to ship with a pre-order/backorder item. You will be charged shipping for each package shipped.
NOTE: Dark Shadow Collectibles Inc, reserves the right to change the shipping charge. This applies to all shipping international or domestic.
TAXES:
All customers that reside in Texas will be charge the standard rate of 8.25% sales tax.
INTERNATIONAL ORDERS/SHIPPING:
We provide 2 payment options for international customers:
- Checkout using the provided cart, which will calculate shipping with UPS Worldwide (Canadian residents can choose Canada Standard)or USPS Global EMS (this option currently is only offered to Africa, Australia, Brazil, Canada, Europe, Russia (and surrounding States) and UK residents).
- E-mail us at: sales@darkshadowcollectibles.com, and we will provide a PayPal invoice to complete the sale. All shipping quotes will be processed at the rate for USPS Global EMS, which will provide tracking and insurance for the full value.
International Shipping:
Shipping options are:
- UPS Worldwide Express
- UPS Standard to Canada (Canadian residents only)
- USPS Global EMS (this option currently is only offered to select countries).
NOTE: Dark Shadow Collectibles does not set the shipping rate and therefore shipping is not negotiable. If you have questions about a shipping rate then please contact us prior to ordering.
Updated:
For internation shipping via USPS, pleae view the USPS website for costs and restrictions. Here is a link to the USPS shipping calculator: http://ircalc.usps.gov/
. After entering in your country, you can click on the link on the top right to view all of your countries costs and restrictions.
For shipping questions or orders for residents of other countries pleas e-mail us at: sales@darkshadowcollectibles.com.
NOTE: Shipping may be changed if if the wrong selection is choosen or if the shipping charge is incorrect.
All in-stock orders will be shipped the next day (when possible).
NOTE: Dark Shadow Collectibles Inc is not responsible for custom charges. Please check with your customs department for rates and charges. UPS typically covers the charges when due, then bills the receiver with an invoice.
Please let us know if you have any questions.
NOTE: Dark Shadow Collectibles Inc, reserves the right to change the shipping charge. This applies to all shipping international or domestic.
International Duties and Taxes:
You are responsible for any and all import duties, taxes or brokerage fees. Dark Shadow Collectibles Inc. is not responsible for these charges. Certain products may have restrictions or other regulations that may prohibit delivery to your country. Please contact your local customs department for more information.
RETURN POLICY:
- 7 days or less: Full refund*
- 8-14 days: Credit*
- 14+ days: No refund or credit
*Refunds and Credit Conditions:
We do require that you return the item to us in the brand new, re-sellable condition in which you received it.
You will not be refunded your shipping costs.
Please note - return shipping and insurance are the responsibility of the buyer. (This is waved only if the receiving customs denies the shipment.)
Refunds / Credits will be made only after the item has been inspected and verified to be in 100% re-sellable condition.
Please e-mail sales@darkshadowcollectibles.com for return instructions.
Though we will credit your return immediately upon processing your return, please allow 5-7 business days for your credit to be posted to your banking system.
Damaged/Defective/Warranty Repair Merchandise:
Because of the large volume of products shipped each day, it is impossible for Dark Shadow Collectibles, Inc. to check each and every individual product prior to shipping. As such, every item is assumed to have left the factory in new condition.
Incorrect Orders/Shipments:
If we inadvertently send you incorrect merchandise, we will be more than happy to refund your return shipping. When it arrives back to us we will issue a full refund for said product and shipping. Simply e-mail us and we will be happy to assist you. Keep in mind that if the item does not make it back, we will not issue a refund or credit.
If you return an item for any other reason, or cancel your order after it has already shipped, all return shipping fees, insurance, restocking fees, and related costs will be your responsibility. You are responsible for making sure that the package arrives back to our store safely, in the same condition it was sent out. If you do not insure the package, and it does not arrive, we will not issue any refund.
TERMS & CONDITIONS
Age requirements:
You must be at least 18 years of age to order any product from us. Some items contained on this site may be illegal in your area for possession by those under 21 years of age. It is your responsibility to check all local laws concerning the ownership, use and possession of any item on this site. By placing an order, you agree that you are of legal age, that you have read our terms & conditions, and that you take full responsibility for obeying all federal, state and local laws, restrictions, and regulations!
Legality:
It is your responsibility to check all local laws concerning use, ownership & possession of any product on this website.
Also any attempted entrapment by any law enforcement agency will be met with swift legal action.
Please consult local law enforcement if you have any questions or doubts as to the legality of any product we have for sale on this site.
Legal status of products:
It is the responsibility of the buyer, not the seller, to ascertain, and obey, all applicable local, state, federal and international laws in regard to the possession, and use, of any item purchased from Dark Shadow Collectibles, Inc. All equipment is sold subject to public law 90-351, title III, U.S.D., Section 2511, and any local, state or federal ordinances. Consult your local and state laws before ordering if you are in doubt. There will be absolutely no sales to minors. By placing an order, the buyer represents that the products ordered will be used in a lawful manner and that he/she is of legal age. Dark Shadow Collectibles, Inc. will not be held liable for the misuse of any product purchased from us or any of our distributors & dealers. Also as no product is 100% effective against attack, Dark Shadow Collectibles assumes no responsibility if a product purchased from us is not effective in preventing bodily injury, dismemberment or death.
ANYONE attempting to falsify information or defraud our company in any way WILL be turned over to the proper authorities.
Any attempts at extortion or entrapment will also be met with swift legal action!